Heating stopped in cold weather? Quick safe checks, ways to stay warm and when to call an emergency engineer. Call 020 8050 9933, open 24/7.
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Losing heating in winter is more than an inconvenience, especially with young children, older people or anyone unwell at home. A few quick checks sometimes get it going, and an engineer can do the rest.
Check the thermostat and programmer are on and set correctly, the boiler has power, and the display shows no error code. Note any code down.
Look at the boiler pressure gauge. A low reading can stop the heating. See our guide on a boiler losing pressure for safe topping up.
If some radiators are cold at the top, bleeding them can help. If they are cold at the bottom, there may be sludge. Our radiator guides explain the difference.
In freezing weather the external condensate pipe can freeze and stop the boiler. Thaw it gently with warm (not boiling) water and reset the boiler.
Use blankets and warm layers, close doors to keep heat in one room, and use safe portable heaters following their instructions. Never use a gas oven or cooker to heat the home.
If the checks do not help, or you smell gas, see leaks or scorch marks, stop and call. Gas and boiler work must be done by a Gas Safe registered engineer. We take bookings 24 hours a day.
Yes. We take emergency bookings 24 hours a day, 7 days a week, and tell you the expected arrival time when you book.
Boiler repair (labour only) is typically £90 - £150 including VAT, plus parts and the call-out fee.
Only a Gas Safe registered engineer should carry out gas and boiler work.